Hi everyone. I have to start in mid-January last December with a contract be concluded. € 44.95 processing fee, 49,95 € monthly fee. End of January I noticed on my statement that I have been charged € 150, I felt immediately turned to my studio where I had a very sweet girl turn. Has recognized the problem, namely that was debited from only December, and said she leads The more .... the beginning of the adventure, or rather of horror. I do not know anymore, I've called you twice a week there, I called customer care at the studio, I called the hotline, the club manager I would have to call back! NOTHING! NADA! I tried writing it then, you have a time limit and stated that as long as I cleared it up in my debit authorization recruiting. What I have done so then, 2 days later I had a letter from FF in the box where it asks me to tell as soon as possible but the reason for the reversal! ????? I then suddenly, silence for a credit of € 39.95 have no idea how composed, it also got a booking directly back, the lady at the hotline could not explain, unfortunately. I'm just extremely enttäuscht.Es me to this day no one even called, I expect FF observations. On Sunday I was back there on the course, the card was blocked, I was just a "you are two months in retreat," met with, the question whether because not everything in there is I only got the answer that I should even make an appointment with Customer Care to make ... 'm Speechless, but even at a clarification, I am especially interested in the answer and the handling for such cases, I'm going to assume the appointment .. 'm More than excited ..
