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Comment: because FF is not able to send proper notice and confirmation because FF then also sent reminders

Hi, I too would like
tell my story and I am convinced that Fitness First attempts with wrong means to keep customers and to obtain money.
six months I was a member and I have submitted my resignation within the notice period.
The cancellation confirmation came all right, but with a termination date that was wrong to back by 6 months - apparently a bug in the system.
After two further notice issued false receipts (same error) but then I was given a cancellation confirmation with the correct date.
Ca. Two weeks later I received a 1 Reminder that I should pay extra to my post, even though I paid the fee for full 6 months already had. After I had it pointed at Fitness First I confirmed that it was a mistake and the matter will be immediately changed.
I then got the second and third reminder, despite numerous complaints.
I think that not even the staff at Fitness First may be incapable I am of the opinion that this was all done on purpose.
I'm curious if actually follow legal action.
a result I can not just all do not recommend you to register at Fitness First.

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Ethical issues in dealing with anorexics in the gym

A FF customer and reader of this blog has made some time ago (in the previous post) the question of whether FF had a "not also a duty of care to the members" and "what would happen if this girl because anorexia (?) dies. Can one really do anything? "
We all know that sport is an intensive operation of one of the symptoms of anorexia. Anorexia nervosa or anorexia nervosa is a psychosomatic illness, which, as already affirmed the comment, can sometimes lead to death. In fact, FF should ask how the company is the fact that a person, partly due to the negligence of the Coach could die, and the customer care at the gym? Is there not a duty that person at least to point out that what she is doing is not only harmful but dangerous is it?
The simple excuse that one can do nothing, in this case not only an excuse. It is dangerous and not entirely uncontroversial. In the UK the problem has already found its way into the press: http://www.dailymail.co.uk/femail/article-1202636/Gym-let-join-I-anorexic-step-treadmill-killed-me. html and here: http://news.softpedia.com/news/Former-Anorexic-Takes-Gym-to-Court-over-Subscription-117706.shtm l
The gym, by the This article is talking about, but ultimately the membership terminated and that is what should make FF, if they do not want to be complicit in a murder. For what is the difference between a doctor who has a patient wrongly treated and know that this would therefore die and a gym, but given no medication, but is after all the devices available to burn as many calories that MENSCHNER life could lose? And yes, the gym, everyone knows of that risk. But everyone looks just to - viewers of a death. If that is not morally reprehensible and should be illegal, then what?

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Gyms complicity of anorexia?

A / e reader wrote in some time ago:

Love Fitness First Team,

I turn today with a dringeden request to you. I myself am a member of a studio in Potsdam and watch for some time a young girl who obviously is getting thinner and thinner endurance training. Now I can not train longer and yesterday the first time again seen this girl in the locker room. I was shocked and had raised after training one employee who told me it had already taken care about more customers, but nevertheless one could "do nothing". I slept for an Nahct about it and can not be satisfied . Give Have you not also a duty of care to the members? What would happen if this girl because of your anorexia (?) Dies. Do men really do anything? It could at least still talking to the coach or the line twice with the girl. But if you can run all the way until now, it has not this girl a long time to think about themselves and their behavior, then it is too late if it is not already is. In any event, I would then not be in the shoes of the Executive Board, I am afraid that provides extreme negative headlines. With it goes but first and foremost this girl, about in the dressing rooms of the ladies a lot is spoken or cared.

Please do something !!!!!!!!

Darufhin wrote a / e other / r readers in:

That you do you think about the girl is really fond of you But the answer to your request you have already given. "Because nothing he can do" is a standard response in Fitness First. In our club, for example, was in the dressing room so sold a pill dirt from the Eastern bloc obviously at the kids who want to quickly get the big Muscles. We told the head of the studio and did nothing. She'd certainly be afraid of these Eastern bloc types. But you must not these people as Take up membership. You say the girl but sometimes and ask her if you can help her. Fitness First is not intended to make it. They're just happy for every paying member as ours with the pill types. Offer her your assistance. Then you need not blame yourself, make sure you have weggekuckt.

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Mr. Klauke, customer service does not work. Can you even with people who think and make something to talk?

It is a pity and a bit cheeky, but it seems to me no other title for the comment of a reader to be, than this. The comment is the following, and he was posted here :

am five years in the fitness Studio.Habe angemeldet.Habe gekündiget my two children for the first time because too many employees in Bocholt hat.Dann debited money has your employee (customer hotline) Freise said I'm not the contractor, despite that I have sole custody, the minor children pending habe.Kündigung were dated incorrectly by your Mirarbeiter, especially as I attached the copy of the contracts hatte.Auskunft is covered by data protection, said Mrs. Freise, but why do I have before in my calls is bekommen.Das a Auskunkt Fitnes First. Several times I call on the hotline, Gabi have their Freise hook, if I have customers that are a little loud, I try to beruhigen.Das they called customer service, was long enough in the service. Your nice Hotline Ladies' Freise, Gabi hang up on three contracts Fitness First is not necessary to talk with me. "yes I am angry because I've called four times nice and nothing happens it is clear that one is getting louder! All the best and thanks for listening.

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Fitness First get a 4.2 from Stiftung Warentest has

Those who make the effort and looking at the report Stiftung Warentest on Gyms is, first of all look for the Overall Fitness First cut off with a miserable 4.2. In brief comment in the overall assessment has drawn attention to "deficiencies in the training supervision, poor training skills" (page 87 in Test, 10/2009). The reason is that customers in the training area often "left alone" feeling.
Yes, how can feel otherwise? To get a proper introduction, must pay a personal trainer, and these (with exceptions of course) sometimes give a advice and tips that not only are unhealthy but even harmful (as far as I can tell). The same is valid of course also apply to Group Manager: what is the one damaging to the knee or his back is healthy for another coach. How should one because your focus here? And what happens if I should ever really make the knee broken, because the correct Group Trainer soweiso never (NEVER) wrong positions? Can I complain then? (Of course, not against the coach but against FF, because FF does not pay attention to set komptetente coach!).

all readers of this blog I would like to remind you that one of the reasons why I initiated this blog is that

1) nothing is done to keep good coaches (see Sebastian Piatek, a Europe-wide famous trainer training in dance). How stupid can you get?

2) talented and good coaches, like Swen and Steffen in Berlin and other trainers (eg in Hamburg will be sold to boring LesMills courses that are deficient in many respects, not only must be 3 months land with the same choreography and the same. music stand but also the training is monotonous and sometimes bad. We are told that if you do the same choreography for three months, then you better and makes more precise movements. That's true but, unfortunately, because the rhythm of these courses can not have time for the coaches to make technical information to perform the movements.
I'm in the U.S. and Body Combat is also here and it is terrible how to move some students. But evidence of false and unhealthy movements are not made. Nevertheless, customers accept these courses of FF and accept that they must at some point in the physical therapy, not because they were sitting at a desk for too long but because they have made a lot of sports, without anyone ever done indication of the health movement would have.

SPORT IN FF is bad because the good coach will be thrown out.

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This blog birthday ... and our discontent too!

Many thanks to the readers who have remembered the birthday of this blog:

comment # 1:

Congratulations on the first anniversary of this blog! More than 80 posts, over 500 comments, hundreds of opinion polls in a few days, dozens of links to other websites and blogs with similar themes, thousands of visitors and readers, the information here and also form an opinion. But what has become of the dozens of real problems that have been publicly? What happened to the isolated reactions become the spokesman? What happened to the promises of the manager that he was here to spread his press man? What happened to the customer meeting in Berlin? What has become of the survey? What, what what ...! After a year, almost no question to answer really was and no problem has been solved. Tomorrow celebrates Fitness First in a public relations spectacle in Berlin they are awarded by the New You Achievement Awards 2009. Congratulations for such a spectacle, of course, is money there. But we also know at some point, what happened to the real problems or made the promises? I wish this blog in the next Hundred thousands of visitors and readers will, because then at Fitness First at last certainly a need for action. Currently still drips from all of these smooth shapes. So once again congratulations and good luck in the second year!

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What happened to everything? Now, Some issues that were raised here, were allegedly solved by Mr. Klauke. However, it is clear that Mr. Klauke has been here taking care of things for which is actually the Kundenbetreeung responsible. He himself has stressed in a comment that " cases are indeed not edited by me, but only by our customer service " . One wonders then, why Mr. Klauke encourages dissatisfied customers have to put up with him in contact when he does is not competent, and why has Mr. Klauke for not responding in recent months? And from a customer meeting and nothing came. Why, because I just am not in Germany. But this is no reason not to report anymore, because , Mr Klauke, you lost my trust, you have not taken me seriously and you thought "that is not there now, they can be our care." You do not worry Mr. Klauke, I'm still FF customer and I would assume (or told) was that a lot still (or even additionally) is pretty bad in your studio, you will not get rid of me so quickly. And since you are offering a customer forum have even dirty, first have to do a little better public relations to show us disgruntled customers that they are serious about customer satisfaction, because I feel once again ripped and the commentator here probably rather well. The results of the survey you have not communicated, but why should that be? I did the survey and it was not about establishing what we are un happy, but weaknesses and out the strengths of the competition. The main thing one is a little better than the competition, or you can pretend as if you were better, but on the substance to the actual satisfaction, you do not care.


comment # 2:

We want this blog all the best! Hopefully we learn sometimes what has become of the issues raised in this blog problems with Fitness First. What is this example from the termination of the mother to me the two kids and too much money debited? And what happened to all the other termination and rest period cases? What has become especially in the cases where the Lord wanted to help Klauke? What happened to the customer meeting with the Lord Tilk and if there has been what are the results? What happened to the customer survey and what are the results for the consumers? The 8 seitge A3 promotional leaflets lying around what is now the club can certainly not be the result. Honestly this money for the advertising agency could have been even more appropriate use for the customers! But see the highly paid masters in Frankfurt, of course not in their new glass palace.

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